Amazon account access and data history
Use this page if a profile is missing after connecting, or if your imported history looks shorter than expected.
Why a profile might not appear
- Check your user role. Your Amazon login needs access to the advertising account. Ask the account owner to confirm it in the Amazon Ads console.
- Look under the original name. If the account was renamed, Amazon still reports the old name to connected tools.
- Still missing? A small number of accounts have account issues on Amazon's side. Contact support via live chat.
About manager accounts
A manager account is a free Amazon Ads account for managing several advertising accounts under one login. Amazon recommends it for agencies and multi-account owners.
To link an account:
- Sign in at advertising.amazon.com, or create a manager account at advertising.amazon.com/am/managerAccounts.
- Open Manager account access, then Linked accounts.
- Choose Add accounts. The account owner may need to accept an invitation.
Linking accounts to a manager account also unlocks long-range history imports where Amazon otherwise declines them.
How much history SellerJar can import
| Data | History at connection |
|---|---|
| Campaigns, targets, and search terms | Up to 15 months for most accounts |
| Sponsored Products daily detail | About 3 months |
| Sponsored Brands and Display daily detail | About 2 months (Amazon limit) |
The Amazon console can show more history than any connected tool is allowed to import. SellerJar always imports the maximum Amazon allows, then builds unlimited history from the day you connect.
If your history looks shorter than expected
Amazon declines long-range history requests for some accounts, usually new ones or accounts reached through an agency login. Daily syncing still works. To fix it:
- Link the account to a manager account.
- Confirm you have Administrator access, or have the account owner connect SellerJar directly.
- Contact support via live chat so we re-run the historical import.
Summary
| Issue | What to do |
|---|---|
| Profile missing | Check your user role, then look under the original account name |
| Profile only visible in the Amazon console | Contact support via live chat |
| History starts too late | Link to a manager account, then contact support |
| Amazon console shows more than SellerJar | Expected. No tool can import Amazon's full internal history |
Related
- Connect your Amazon account: the full connection walkthrough
- Account overview: compare all your connected accounts
- FAQ: answers to other common questions